Example text
Checklist SOP Example
SOP-OPS-003: Daily Operations Checklist
Owner: Shift lead
When to use: Start of each business day
Version: 1.0
Purpose
Ensure the workspace and systems are ready before customer-facing work begins.
Checklist
- Confirm staffing coverage for the day
- Check overnight alerts and unresolved tickets
- Verify critical systems are online
- Restock shared materials / templates
- Review today's deadlines and blockers
- Post the daily standup summary in the team channel
- Confirm the on-call contact for the shift
Quality bar
Do not mark the day as open until every item is checked or explicitly deferred with an owner and ETA.
Escalation
If a critical system is down, page the on-call engineer and notify the shift lead immediately.